| MANAGING CONFLICT |
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In today’s work place, everyone has experienced conflict and the stress that
comes from having unresolved conflicts with our co-workers. Conflicts that are
ignored or resolved badly don’t go away – they cause people to feel resentful
and to avoid each other. The effects on the company are a loss of productivity,
absenteeism and turnover.
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The Conflict Management workshop focuses on helping participants deal with
negative and interpersonal conflict more effectively through the DiSC® learning
instrument and strategies for Conflict Management.
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- Understand the difference between conflict, disagreement and confrontation
- Use the DiSC® learning instrument to understand personality and behavioral strengths and weaknesses as well as your own conflict style
- Recognize and appreciate different conflict styles
- Deal effectively with positive and negative criticism
- Understand when and how to confront someone about a problem
- Turning conflict into collaboration – resolution, compromise and agreeing to disagree
- Learn when to get involved: mediation and third party interventions
- Develop communication skills necessary to work through conflict productively
- Apply skills in addressing and resolving conflict through practice and feedback
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Who Should Attend
Any individual, manager or team that finds themselves needing to build relationships and develop teamwork
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Duration
One Day
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B E N E F I T S
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For the Individual
- Identify and resolve minor conflicts before they grow into major crises
- Learn to break bad habits of blaming, accusation and rationalization
- Achieve win-win outcomes
- Recognize your own conflict style and the impact it has on others
- Develop skills to address and resolve conflict
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For the Organization
- Less time spent refereeing disagreements and conflicts between co-workers, freeing up time for productive work
- Less stress due to conflicts and problems are solved instead of ignored or avoided
- More openness and better communication
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