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SKILLS for SUPERIOR CUSTOMER SUPPORT
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Customer Support involves two important skills - communication and problem solving. Learn to communicate well with different types of customers, listen well, ask effective questions and manage customer expectations. Apply proven problem-solving skills to meet your customers needs in an efficient and effective way. This course involves a great deal of practice and application of skills. Also features the FISH Video!
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- Take the Colors Personality Profile to learn your natural work style preferences and how they apply to customer support
- Discover the powerful role attitude plays in customer support
- Improve listening skills
- Stress Management for the Customer Service professional
- Learn a problem-solving technique to improve effectiveness in solving customer problems
- Understand what it takes to deliver outstanding service
- Learn and practice handling difficult customer interactions
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Who Should Attend
Anyone who would like to provide outstanding customer service.
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Duration
One Day
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B E N E F I T S
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For the Individual
- Awareness of the impact individuals have on customer satisfaction
- An understanding of personality characteristics and how they can best be used to gain effectiveness with customers
- Skills to provide outstanding service and to handle difficult customers
- Motivation to maintain a positive, fun, customer-focused attitude at all times
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For the Organization
- Increased customer retention
- Improved focus on top priorities
- Improved teamwork through understanding of work styles
- Reduced employee turnover
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