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SUPERVISORY SKILLS For The FIRST TIME SUPERVISOR
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Many individuals are promoted to the role of supervisor with little or no training and deal with many challenges in leading a team of people. The typical new supervisor has not had an opportunity to clarify their role and may make many costly mistakes in dealing with others. Attending this workshop provides individuals with the skills and most importantly, the confidence, to communicate and lead their employees for positive results.
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- Understanding the supervisors role in the organization including; clarifying the important qualities of a supervisor, understanding the differences and similarities in supervision, management and leadership
- Learning basic principles for all human interactions and understanding task and content dynamics in dealing with people
- Using delegating to establish clear performance expectations. Participants will assess their delegation skills and learn how and when we need to communicate job expectations
- Giving constructive feedback is often one of the biggest challenges for a new supervisor. Participants will learn a step-by-step process that makes feedback constructive, non-threatening and focuses on problem-solving rather than name-calling. They will have an opportunity to practice giving constructive feedback.
- Managing performance when it moves beyond feedback to include disciplinary action
- Praising and rewarding performance including creative ideas for rewarding and motivating employees
- Case Studies to practice and learn skills by using real-life challenging situations
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Who Should Attend
New Supervisors, Team Leaders, Supervisors who have never had formal training or high potential employees.
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Duration
One Day
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B E N E F I T S
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For the Individual
- A framework for dealing with employee interactions
- Enhanced communication skills for dealing with employees
- Increased focus on motivating and rewarding employees
- Enhanced ability to recognize and address issues with employees in a proactive manner
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For the Organization
- Less time and money spent on handling people problems
- Improved focus on business results
- Less turnover due to improved supervisory skills
- Enhanced performance at all levels
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